Refund Policy

Return and refund policy

For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. In addition, please note the following: (i) Products can be returned only in the country in which they were originally purchased; and (ii) the following products are not eligible for return:

 

The following products won’t be eligible for exchange or refund (unless faulty or not as described):

 

• Products you received over 14 working days ago

• Made to measure products

• Products that have been opened or unsealed (other than where necessary to inspect)

• Products without original packaging or labels

• Products or packaging in poor condition

• Products that contain your personal data or have been manufacturer-registered

• Where a product has been personalized for you, or made to your specific measurements

• Products that cannot be returned for hygiene reasons:

  • Bedding

  • Beauty products

  • Customized prints and personalized prints

  • All Customized prints and personalized products

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Returning a faulty item

 

If your product develops a fault within 30 days of purchase, please return with proof of purchase and we’ll exchange or refund it. 

After 30 days, we’ll repair or replace the product in accordance with the terms of the Consumer Rights Act 2015.

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